Developing an Effective AIOps Strategy: Key Considerations for Organizations


The development of an effective AIOps (artificial intelligence for IT operations) strategy does not happen automatically. In fact, an AIOps platform, if implemented incorrectly, could be time-consuming and costly, without significant results. This is an avoidable problem!

Organizations must understand that the benefits of AIOps tools, such as enhanced customer experiences, real-time data-driven action items, incident root cause analysis and all the other increases in performance as a result of these AI and machine learning systems, can be negated by negative organizational effects. That is why developing an effective AIOps strategy is so important.

Why is it Important to Develop an AIOps Strategy?

The data generated by the systems, sensors and terminals in most IT departments today is unmanageable without the proper AIOps solutions. For this amount of data to be disseminated effectively, artificial intelligence should be leveraged to optimize its usefulness.

Digital transformations of this kind are powerful but must be managed carefully to ensure that the user experience, for the IT professionals, is positive and duplicatable. With an AIOps implementation strategy, organizations can elevate their capabilities, use big data to their advantage and take care of their staff at the same time. It’s a win-win for everyone.

6 Key Reasons for Effective AIOps Implementation

  • Mitigate Risks and Challenges

With a proper implementation plan in place, organizations can avoid foreseeable issues by developing solutions to challenges that are likely to arise. Data privacy and integration complexity are only a few of the many risks and challenges IT teams may face.

Experts NTT answered the questions in a recent expert round-up featuring Iain Brown, from SAS “AI-enabled solutions in networking predominantly focus on predictive maintenance, anomaly detection and network optimization. Predictive maintenance algorithms can anticipate and mitigate network failures before they occur, leading to less downtime and better service. Anomaly detection helps identify unusual network behavior that could indicate potential threats, leading to improved security. Network optimization can benefit from AI to adjust traffic flow and resource allocation dynamically, leading to more efficient network utilization and better performance.”

  • Ensure Proper Resource Distribution

As with the implementation of any new system or protocol, it can be easy to mismanage your resources. A proper plan will assume the need for human resources where they are most likely to be needed and the additional computing resources needed for AIOps systems. Proper resource distribution helps to avoid unnecessary delays in implementation.

  • Aligning AIOps with Organizational Goals

Organizations do not simply do things because they are popular or cool. Effective strategies align the goals of the organization with the adoption of AIOps systems, marrying the new processes to the outcomes they are expected to produce.

  • Measurable AIOps Success Markers

Successful implementation means tangible and noticeable improvements. This means that an effective plan will have specific success markers to compare to the operational reality of the AIOps systems.

  • Employee Buy-In

Employee buy-in is key to the success of any large-scale operational changes and those operating these systems must want to see the implementation as successful. A clearly defined, well-communicated plan will encourage workers to accept the changes and usher them in by enthusiastically helping the process along.

  • Expected Continuous AIOps Improvement

Expectations should be high for an AIOps system implementation, and those expectations should stay in place after the initial stages are complete. These systems are meant to continuously improve and by having a well-defined, clearly communicated plan, there will be an understanding of the potential and expected output of these systems.

Key Considerations for a Prosperous Future with AIOps

Success doesn’t happen to organizations by accident. It is planned for and executed by taking into consideration all the important factors, communicating it clearly and having a specific plan for action. As organizations work with and apply AIOps systems to their teams, effective adoption strategies are the easiest path to mission success.

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